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BPO & Call Centre

Customer resource management or CRM is a paradigm today and not merely considered a burden on company’s resources. All the brands and enterprises are therefore investing to maintain and grow their customer bases and call center outsourcing is one way to achieve this without spending heavily. BPO provides are offering custom designed call center and allied services to the companies that want to establish a dynamic interface with their customers. Such a platform allows serving the customers in a satisfactory manner which prevents attrition and hence causes growth in revenues for the company. If you can invest in establishing the required infrastructure then BPO and call center is a great business idea!

Why you should choose this idea?

This is the one of the best ideas to do a business with famous brand. In this business you can provide a call centre solution for brand to handle client problems and solve the many queries on the phone call.

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Skills you need

Deep Knowledge of a Company's Products or Services.

Attention to Detail and Organization

Clear and Effective Communication

Positive Attitude

Things required to start

Check local and state requirements. Start by contacting your state's Office of Finance and Taxation.

providing tech support

Consider focusing on niche markets

Investment Needed

Invest in the necessary equipment.

Websites and hosting

Social media promotion

purchase software that will enable you to easily manage incoming and outgoing calls, track data and keep a call log

You may also want invest in a separate telephone line that is dedicated solely to the call center business. Multiple lines may be required with expansion.

Finding Customers

Start by accepting short contracts

You can give services like Generate sales leads, Set appointments, Market research, Surveys, First level help desk etc.

You can give your

Create long-term contracts that demand constant monitoring or on-call services.

Action Plan

Determine the type of call center you want to start. Do you want to do inbound calls, outbound calls, telemarketing, or web-enabled?

Contact businesses and other call centers that outsource their work to look for clients

Advertise and network

Locate to a larger building

Summary

Business Activity – Providing best solution for the large companies
Target Customers - all who need a client solution on the phone call
Investment – strong phone call network and some softwares to manage call